Intercultural Effectiveness Scale (IES)

The Intercultural Effectiveness Scale (IES) was developed specifically to evaluate the skills critical to interacting effectively with people who are from cultures other than our own. This instrument is used primarily by non-profit organizations, including government agencies and educational institutions for:

  • Pre-& post- measurements for changes in intercultural competencies (used in higher education for accreditation purposes)
  • Global management, human resource management, cross-cultural communication & diversity courses to increase student awareness & self-analysis for improvement
  • Intercultural competency needs assessment for training design or organizational diversity initiatives

The IES focuses on three dimensions of intercultural effectiveness that are combined to generate an Overall Intercultural Effectiveness Score, which is reported in a 22–page individual feedback report.

1. Continuous Learning

This dimension assesses interest and general curiosity about people from other cultures as well as interest in gaining better self-understanding. 

2. Interpersonal Engagement

This dimension evaluates interest in understanding other peoples and places in the world and developing and maintaining relationships with people who are different from us. 

3. Hardiness

Understanding the psychological and emotional differences that can enable us to find more common ground, and decreases the psychological effort involved when interacting with people who differ from us.


The IES is available online and in paper format in Arabic, Chinese (Mandarin), English, French, German, Japanese, and Spanish.